Your Privacy Matters at 7c774

1 Who We Are

This Privacy Policy is issued by 7c774 ("7c774", "the Platform", "we", "us", "our"), the operator of the online betting and casino platform accessible at 7c774.io. 7c774 is an online entertainment platform built specifically for players in Bangladesh, offering cricket betting, live casino games, slot games, and fishing game formats.

For the purposes of this Privacy Policy, 7c774 acts as the data controller for all personal information collected through the 7c774 website, mobile interface, and associated services. This means we determine the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy or about how 7c774 handles your personal data, you can contact our support team at any time. Contact details are provided in Section 13 of this document.

2 Data We Collect

7c774 collects personal data at the point of account registration, during ongoing platform use, and through the payment process. The categories of data we collect are set out in the table below.

7c774 does not collect sensitive personal data such as biometric data, health information, religious beliefs, or political opinions. We do not knowingly collect data from individuals under the age of 21.

3 How We Use Your Data

The personal data 7c774 collects is used exclusively for the following purposes. We do not use your data for any purpose not listed here without first updating this policy and notifying active players.

• Account creation and management: To register your 7c774 account, verify your identity, and maintain your account in good standing.
• Service delivery: To process bets, settle winnings, credit bonuses, and provide access to casino and slot games within the platform.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to verify that payment accounts belong to the registered player.
• Fraud prevention and platform security: To detect and prevent fraudulent account activity, bonus abuse, money laundering, and unauthorised access attempts.
• Responsible gaming: To monitor wagering patterns and session behaviour in order to identify players who may be showing signs of problem gambling and to proactively offer support tools.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes submitted to the 7c774 support team.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the 7c774 platform, fix bugs, and enhance the player experience.
• Legal compliance: To comply with any applicable legal obligations that require us to retain, disclose, or process player data.
• Communications: To send you service-critical notifications (account activity alerts, withdrawal confirmations, security alerts). Marketing communications are only sent where you have explicitly opted in.

4 Legal Basis for Processing

7c774 processes your personal data on the following legal bases depending on the purpose of processing:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to on registration — including account management, payment processing, and game access.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and platform performance analytics, where these interests are not overridden by your data protection rights.
• Legal obligation: Processing required to comply with applicable legal or regulatory requirements, including anti-money laundering obligations and lawful requests for data disclosure.
• Consent: Processing for optional marketing communications, which is only carried out where you have given clear, informed, and voluntary consent. You may withdraw this consent at any time by contacting support.

5 Sharing Your Data

7c774 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and always subject to appropriate safeguards:

• Game providers: Third-party game suppliers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive minimal technical session data necessary to deliver their games within the 7c774 platform. These providers operate under their own data processing agreements and are independently certified.
• Payment partners: Your mobile wallet number and transaction reference are shared with bKash, Nagad, Rocket, or Upay solely to process your deposit or withdrawal request. 7c774 does not store your full mobile financial service credentials.
• Identity verification services: Where KYC verification is required, your identity documents may be processed by a certified third-party verification provider. This provider acts as a data processor under instruction from 7c774 and does not retain your documents beyond the verification window.
• Legal authorities: 7c774 will disclose personal data to law enforcement, regulatory bodies, or other public authorities where required to do so by a lawful order or where we have a good-faith belief that disclosure is necessary to prevent fraud, illegal activity, or harm.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 7c774's operations, player data may be transferred to the acquiring entity. Players will be notified before their data is transferred and becomes subject to a different privacy policy.

6 Payment Data & Mobile Wallet Security

All financial transactions on 7c774 are denominated in Bangladeshi Taka (৳) and processed through mobile financial services — specifically bKash, Nagad, Rocket, and Upay. The following points explain how payment data is handled on the 7c774 platform:

• 7c774 records the mobile wallet number associated with each transaction for the purpose of matching deposits to player accounts and routing withdrawal payments correctly. This number is visible within your account transaction history.
• 7c774 does not store mobile wallet PINs, OTP codes, or any authentication credentials related to your bKash, Nagad, Rocket, or Upay account. Authentication for mobile payments is handled entirely by the respective mobile financial service provider.
• Transaction reference numbers are retained by 7c774 for a minimum of five years for audit and anti-money laundering compliance purposes.
• Withdrawals are processed exclusively to the mobile wallet number registered to and verified against your 7c774 account. 7c774 will not process withdrawals to a third-party mobile number under any circumstances.

If you believe an unauthorised transaction has been processed on your 7c774 account, contact support immediately at [email protected]. Do not attempt to reverse a transaction directly through your mobile wallet provider without first notifying 7c774, as this may delay investigation.

7 Cookies & Tracking Technologies

7c774 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to analyse anonymous usage patterns that inform platform improvements. The types of cookies used are as follows:

• Strictly necessary cookies: Required for the platform to operate. These include session cookies that maintain your 7c774 Login state and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Store your platform preferences such as language settings, display options, and game history within your current session. These improve the convenience of your experience.
• Analytics cookies: Collect anonymised data about how players navigate the 7c774 platform — pages visited, session duration, and device type. This data is aggregated and cannot be used to identify individual players. It is used solely to improve platform performance.

7c774 does not use advertising cookies, retargeting pixels, or any tracking technologies that share your browsing behaviour with external advertising platforms. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect platform functionality.

8 Data Retention

7c774 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Active account data: Retained for the lifetime of your account plus a minimum of five years following permanent account closure, to satisfy audit and legal compliance requirements.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with standard financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years from the date of verification, or longer if required by a lawful authority.
• Support communications: Retained for three years from the date of the last communication in a given support thread, to enable continuity of service and dispute resolution.
• Technical and usage data (anonymised): May be retained indefinitely in aggregated, anonymised form for platform analytics. Individually identifiable technical data is deleted or anonymised within 12 months of collection.

When the retention period for a category of data expires, 7c774 will securely delete or permanently anonymise that data. You may request early deletion of your personal data by contacting support; such requests are assessed against our legal retention obligations and we will inform you of the outcome.

9 Security Measures

7c774 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information against unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS encryption: All data transmitted between your device and 7c774 is encrypted in transit using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms an active encrypted connection.
• Access controls: Access to player data within 7c774's internal systems is restricted to personnel with a documented business need. All access is authenticated and logged for audit purposes.
• Data minimisation: Systems that handle player data are designed to expose only the minimum data necessary to fulfil each specific function. Payment processing systems, for example, do not have access to full game history data.
• Security monitoring: 7c774 monitors platform infrastructure continuously for signs of intrusion, unusual access patterns, and known attack vectors. Security incidents trigger an escalation procedure that includes player notification where required.
• Third-party security assessments: Our certified game provider partners — including Evolution Gaming, Pragmatic Play, and Ezugi — are independently audited for security compliance. Their certifications are a condition of their partnership with 7c774.

10 Your Rights

As a player on the 7c774 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 7c774 support team at [email protected]. Requests are processed within a reasonable timeframe and at no charge.

• Right of access: You may request a copy of the personal data 7c774 holds about you, along with information about how it is being used.
• Right to rectification: You may request that 7c774 correct any inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that 7c774 restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: You may request a machine-readable copy of your account data to transfer to another service provider where technically feasible.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including processing for responsible gaming monitoring. Note that some such processing is necessary for the safe operation of the platform.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11 Children & Minors

7c774 is strictly an adult platform. Access to all real-money betting and casino services is limited to individuals who are 21 years of age or older. 7c774 does not knowingly collect personal data from individuals under the age of 21.

If 7c774 becomes aware that an account has been registered by or used by a person under 21, we will close that account immediately, return any deposits in accordance with our responsible gaming policy, and permanently delete all personal data associated with that account within a reasonable timeframe.

If you are a parent or guardian and believe that your child has registered an account on 7c774 or provided personal data to us, please contact support immediately at [email protected]. We will investigate and take appropriate action promptly.

12 Changes to This Privacy Policy

7c774 reserves the right to update this Privacy Policy at any time. The "Last updated" date at the top of this page reflects when the most recent revision was made. We will make reasonable efforts to notify active players of material changes — changes that affect the nature of data collected, the purposes for which it is used, or players' rights — via the email address or mobile number registered to their account before those changes take effect.

Your continued use of the 7c774 platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with an updated policy, you may request account closure and withdrawal of any remaining balance by contacting the support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 7c774 holds about you, please contact our support team. All privacy-related enquiries are handled confidentially and in English.

• Email: [email protected] (plain text — not a clickable link)
• Response time: Privacy requests acknowledged within 48 hours; substantive response within 14 business days
• Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
• Language: English

When submitting a privacy request, please include your registered mobile number and a brief description of your request so that our team can locate your account and respond accurately. Do not include your password or mobile wallet PIN in any correspondence.